Frequently Asked Questions
When will my new kitchen be delivered?
For our customers who choose our Project Managed Installation Service your new kitchen furniture will normally be delivered on or around the agreed day your kitchen installation commences, depending on the preliminary work.
Further information about actual delivery times can be given a few days before the delivery date.
Do I need to be available for the delivery?
A: For our Supply Only customers you will need to be available to accept and sign for your kitchen delivery. For our customers who choose our Project Managed Installation Service we will be on-site to accept all deliveries for you.
What do I need to do before the commencement date?
A: You will need to completely empty all your cupboards. You will also need to make room for the delivery of your new kitchen as even though we will begin to install your kitchen the day it is delivered, much of the kitchen furniture will need to be stored. If you are unsure, please contact our sales department on Free phone 0800 086 5911 and we’ll be happy to answer any of your questions.
Please be aware you are about to go through a very disruptive period whilst your new kitchen is being installed. Take extreme protective precautions against dust to your living environment before commencement, dust will get into the air and travel throughout. Please protect any valuable items inside and outside of your house.
Are there warranties with my appliances, sinks and taps?
A: Yes – these are provided by the appliance manufacturer. All the associated paperwork will be left within your kitchen during your kitchen installation. Please remember to register each individual warranty for each of your new appliances, including sinks and taps within one month of your kitchen’s delivery date. If you are asked for proof of purchase, your contract number should be given.
Any faults found on your appliances, sinks and taps after delivery will mean the appliances will either be replaced or repaired under the terms of the manufacturer’s warranty. This does not effect your statutory rights as a consumer. Mastercraft Kitchens or any other engineer, unless otherwise appointed by the manufacturer, cannot attempt to repair any appliance, sink or tap as this will deem any warranty with your manufacturer invalid.
When is the deposit payment made?
A: A 25% deposit of your contract value is paid to Mastercraft Kitchens when you confirm your kitchen order.
When am I able to use my sink and appliances?
What happens if I decide to make changes after I have ordered my kitchen, paid my deposit or work has begun?
Once the technical survey is complete, the contract is finalised and that is the cut off point for any changes.
Extra costs may be incurred if you change your mind after the survey date or after your kitchen is delivered or at any time during the installation.
What happens with the removal of the old kitchen and with the waste packaging from the new kitchen?
Some waste companies do not collect old white goods and some of the old white goods may need to be removed by the local council if they contain CFC gases. You will need to check with your skip provider what items cannot be placed into their skips.
When can I receive a kitchen floor plan of my new kitchen design?
What if I need to delay my new kitchen installation?
A: Mastercraft Kitchens will try to accommodate you should you need to delay your kitchen installation. There is generally a lead time with all kitchen installations therefore Mastercraft Kitchens will endeavour to book you in on our first subsequent available kitchen installation date. Rest assured, Mastercraft Kitchens have your best interests at heart and will do whatever we can to ensure minimum disruption.
Am I protected once I have paid my deposit?
A: As long as you pay a deposit on a credit card, your deposit and any subsequent payments whether they are on a credit card or not are protected. Please see this explanation of section 75 of the consumer credit act.
What if I need to delay my new kitchen installation?
A: Mastercraft Kitchens will try to accommodate you should you need to delay your kitchen installation. There is generally a lead time with all kitchen installations therefore Mastercraft Kitchens will endeavour to book you in on our first subsequent available kitchen installation date. Rest assured, Mastercraft Kitchens have your best interests at heart and will do whatever we can to ensure minimum disruption.
Is there a warranty on my kitchen installation and kitchen furniture?
This warranty is split into four sections.
The first section is the installation warranty and cover runs for a period of 12 months from the last day of installation of your kitchen and provides protection for you in the event that work is required to rectify faulty workmanship, originally carried out by Mastercraft Kitchens fitters.
The second section warranty period is for Mastercraft supplied furniture products, such as doors and furniture fittings and this runs for a period of 60 months from the delivery of your kitchen. This provides protection for you in the unlikely event that a manufacturing defect should occur. Wear and tear conditions apply and these conditions are detailed on your warranty certificate, supplied on completion.
The third section is for appliances, accessories, sinks, taps and gadgets. The quarantee on these items varies from manufacturer to manufacturer. These items carry their own manufacturers warranty.
The fourth section is for Mastercraft manufactured cabinet carcasses which have a 25 year warranty.
Who do I contact if I have further queries or questions?
A: If further help is needed, please don’t hesitate to contact our sales department on 0800 345 7655 or go to our contact page.