Mastercraft – Terms of Website Use & Service
Last updated: 7 June 2026
Please read these Website Terms of Use and Terms of Service carefully before using this website.
By using this website, creating an account, signing in to our customer portal, adding products to a quote list, sending an enquiry, or using any of our online services, you agree to these terms. If you do not accept these terms, please do not use this website.
These Website Terms of Use apply to the use of this website and any online account, shop, quote-list, customer portal, communication or project-access feature provided through it.
Separate written terms and conditions may apply to any kitchen design, supply, installation, finance agreement, product purchase, service agreement or project contract entered into with Mastercraft Kitchens. Those separate terms will take priority for the relevant order or project.
1. Our details
This website is operated by Mastercraft Manufacturing Ltd.
Our trading name is Mastercraft Kitchens.
Our business address is:
1 Imperial Court
Exchange Street East
Liverpool
L2 3AB
United Kingdom
Mastercraft Kitchens® is a trading name of Mastercraft Manufacturing Ltd.
Company Registration Number: 12044769
VAT Number: 487 4606 50
2. Access to this website
2.1 You may access most public areas of this website without registering.
2.2 Some areas of the website may only be available if you create an account, sign in through an approved login method, or are given access by Mastercraft Kitchens.
2.3 We may provide access to customer-only areas, including a customer portal, shop account, saved quote list, project area, document area, plan library, image gallery, message area, previous purchase history, contract access, shopping cart information and related services.
2.4 We reserve the right to restrict, suspend or remove access to any account, portal area or website feature if we reasonably believe that these terms have been breached, there has been misuse of the website, or access is no longer required.
3. Account registration and sign-in
3.1 You may be able to create or access an account using your email address or through a third-party sign-in provider such as Google or Facebook.
3.2 If you choose to sign in using Google, Facebook or another third-party provider, your use of that sign-in service is also subject to the terms and privacy policy of that provider.
3.3 We may receive basic account information from your chosen sign-in provider, such as your name, email address and profile identifier, where you have authorised this.
3.4 You are responsible for keeping your login details secure and for ensuring that the information you provide is accurate and up to date.
3.5 You must not allow another person to use your account unless they are authorised to act on your behalf.
3.6 If you believe your account has been accessed without permission, please contact us as soon as possible.
4. Customer portal and project information
4.1 Our customer portal may be used to store or access information connected with your kitchen enquiry, design, order or project.
4.2 This may include, but is not limited to:
- contact details
- address details
- project notes
- quote information
- shopping cart or accessory quote-list details
- previous purchases
- product selections
- design plans
- kitchen images
- contracts and related documents
- appointment information
- communication history
- support messages
- installation or aftercare information
4.3 The portal is provided to help you and our team manage your enquiry, design, quotation, order, installation or aftercare in a more organised way.
4.4 Information shown in your portal may be updated, corrected, withdrawn or replaced from time to time.
4.5 Unless confirmed in a signed contract or formal written quotation issued by Mastercraft Kitchens, information shown in the portal is for guidance, communication or project management purposes only.
5. Use of this website
5.1 You may use this website for your own private, domestic, project-related or business enquiry purposes, in accordance with these terms.
5.2 You may print or download material from this website for your own personal reference or for the purpose of discussing a potential or current Mastercraft Kitchens project.
5.3 You must not copy, reproduce, modify, publish, distribute, sell, commercially exploit or reuse any website content without our prior written consent.
5.4 You must not misuse this website, attempt to gain unauthorised access, interfere with its operation, introduce harmful code, scrape content, overload the website, or use it in a way that may damage Mastercraft Kitchens or affect other users.
6. Online shop, accessories and quote lists
6.1 The website may include a shop, product catalogue, accessory pages, quote-list feature, shopping cart, saved product list or similar service.
6.2 You may be able to add products, accessories, storage items, taps, sinks, handles, appliances or other options to a list before sending it to our team.
6.3 Any list you send to us is an enquiry or quote request only. It does not create a contract, reserve stock, guarantee availability, or confirm final pricing.
6.4 Prices, images, dimensions, descriptions, stock status and availability are shown for guidance and may change.
6.5 We reserve the right to correct errors, update prices, change product details, remove products, or advise that an item is not suitable for your kitchen design.
6.6 Where accessories are being considered as part of a fitted kitchen project, our team may review suitability in relation to your cabinetry, layout, services, installation method and design specification.
6.7 Your final quotation will be confirmed separately by Mastercraft Kitchens.
7. Plans, images, contracts and project documents
7.1 Any kitchen plans, drawings, renders, images, quotations, contracts, specifications, invoices, schedules, installation notes or related project documents made available through the portal are provided for the relevant customer or authorised user only.
7.2 You must not share, publish, copy, reproduce or use those documents for any commercial purpose, competing quotation, third-party manufacture, or unauthorised installation without our written consent.
7.3 Design drawings, plans, layouts, concepts, renders, specifications and related design materials remain the intellectual property of Mastercraft Kitchens unless otherwise agreed in writing.
7.4 Access to a document through the portal does not transfer ownership of our intellectual property.
7.5 We may remove or restrict access to documents where necessary for security, accuracy, legal, contractual or operational reasons.
8. Communication features
8.1 The website or portal may allow you to send messages, upload information, respond to our team, request support, or communicate about your kitchen project.
8.2 You agree that any information you submit should be accurate, lawful and relevant to your enquiry, order or project.
8.3 We may keep records of portal messages, form submissions, quote-list requests, uploaded files and related communications to help manage your enquiry, order, installation, aftercare or customer service.
8.4 The portal is not intended for emergency communication. If you have an urgent matter, please contact us directly using the contact details shown on the website.
9. Visitor-provided material and uploaded content
9.1 Any material you send, upload or post to this website must be lawful, accurate where relevant, and owned by you or provided with the permission of the owner.
9.2 This may include photographs of your kitchen or home, measurements, plans, drawings, product preferences, written comments, documents or other uploaded materials.
9.3 By sending or uploading material to us, you grant Mastercraft Kitchens permission to view, copy, store, use and share it internally, and with relevant suppliers, subcontractors or professional advisers where needed, for the purpose of handling your enquiry, preparing your quote, designing your kitchen, managing your order, completing your installation, providing aftercare, resolving a query, or complying with legal obligations.
9.4 You must not send, upload or post material:
(a) for which you do not have the necessary rights or permissions;
(b) that is unlawful, discriminatory, obscene, pornographic, defamatory, abusive or threatening;
(c) that breaches confidentiality, privacy, intellectual property rights or any legal duty owed to another person;
(d) that may cause annoyance, inconvenience or needless anxiety to others;
(e) that encourages or constitutes conduct that would be considered a criminal offence or give rise to civil liability;
(f) that contains computer viruses, Trojan horses, corrupted data, malware or any other harmful software or data.
9.5 We may remove uploaded content or restrict access to it if we believe it breaches these terms or may create legal, security or operational risk.
9.6 We will co-operate with law enforcement authorities or court orders requiring us to disclose the identity or details of any person posting or uploading material in breach of these terms.
10. Personal information and privacy
10.1 We handle personal information in accordance with our Privacy Policy.
10.2 Our Privacy Policy explains how we collect, use, store and share personal information, including information connected with website accounts, social login, customer portal access, quote lists, purchases, communications, uploaded images and project documents.
10.3 If you use Google, Facebook or another third-party sign-in provider, that provider may process your personal information in accordance with its own terms and privacy policy.
10.4 You should read our Privacy Policy before creating an account or using the customer portal.
11. Cookies and tracking technologies
11.1 This website may use cookies, analytics, tracking pixels, advertising technologies and similar tools.
11.2 These may be used to operate the website, remember preferences, analyse site performance, support marketing, improve customer experience, and help us understand how visitors use the website.
11.3 Further information is provided in our Cookie Policy or cookie settings tool.
12. Links to and from other websites
12.1 This website may contain links to third-party websites, platforms or services.
12.2 The presence of a link does not mean that we endorse or accept responsibility for the third-party website, its content, security, privacy practices or terms.
12.3 If you visit a third-party website through a link on this website, you do so at your own risk.
12.4 You may link to this website provided that:
(a) you do not imply that Mastercraft Kitchens endorses your products, services or website unless we have agreed this in writing;
(b) you do not misrepresent your relationship with Mastercraft Kitchens;
(c) the linking website does not contain offensive, unlawful, misleading or controversial content;
(d) the linking website does not infringe the intellectual property rights or other rights of any third party.
12.5 You shall indemnify us for any loss or damage suffered by Mastercraft Kitchens as a result of linking to this website in breach of these terms.
13. Image copyright and usage
13.1 All imagery, photographs, renders, design drawings, graphics, videos and visual content shown on this website are the intellectual property of Mastercraft Kitchens or its licensors unless otherwise stated.
13.2 These materials are protected by UK copyright law and are not licensed for reuse.
13.3 Unauthorised copying, modification, redistribution, publication, scraping, AI training use, commercial use or use by other kitchen companies, designers, manufacturers or installers is strictly prohibited.
13.4 If you wish to license an image for editorial, press or promotional use, please contact us at sales@mastercraftkitchens.co.uk for permission.
14. Website content and accuracy
14.1 We take reasonable steps to keep the information on this website accurate and up to date.
14.2 However, we do not guarantee that all content, prices, product details, availability, measurements, images, descriptions, offers, finance examples or other information will always be accurate, complete or current.
14.3 All website content is provided for general information and guidance only.
14.4 You should not rely solely on website content when making decisions about a kitchen order, building work, electrical work, gas work, plumbing, appliance suitability, product compatibility or installation.
14.5 Final details should be confirmed with Mastercraft Kitchens in writing.
15. Site availability and maintenance
15.1 We take reasonable measures to keep this website available.
15.2 However, technical issues, maintenance, security updates, hosting issues, third-party service failures or other events may result in downtime or reduced functionality.
15.3 We will not be liable if the website, customer portal, shop, quote-list feature, login system or any related service is unavailable at any time.
15.4 Where practical, we may give advance notice of planned maintenance, but we are not obliged to do so.
16. Security
16.1 We take reasonable measures to protect the website, customer portal and data held within it.
16.2 However, no website, online portal or internet transmission can be guaranteed to be completely secure.
16.3 You are responsible for using secure devices, keeping your login details safe, signing out when using shared devices, and telling us promptly if you believe your account has been accessed without permission.
17. Exclusion and limitation of liability
17.1 To the fullest extent permitted by law, we do not accept liability for loss or damage arising from:
(a) use of this website;
(b) reliance on website content;
(c) temporary unavailability of the website or portal;
(d) unauthorised access caused by your failure to keep account details secure;
(e) third-party websites, platforms, plugins, payment providers, login providers or other external services;
(f) errors, interruptions, delays, viruses or technical issues outside our reasonable control.
17.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under the law of England and Wales.
18. Changes to these terms
18.1 We may update these Website Terms of Use from time to time.
18.2 The latest version will be published on this page.
18.3 Your continued use of the website after changes are published confirms your acceptance of the updated terms.
19. Law and jurisdiction
These Website Terms of Use are governed by English law.
Any dispute arising in connection with these terms, this website, the customer portal or related online services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact us
If you have any questions about these Website Terms of Use, please contact us using the details shown on the Mastercraft Kitchens website.
