Service that sets us apart.
Great service right from the start.
We appreciate the significant investment you make when you up-grade to a Mastercraft Kitchen. That’s why we’re keen to offer such great service and we promise to look after you from the very first contact by phone or online, to laying the final tile. To help us do this, we assign a dedicated project manager to every customer to make sure everything goes exactly as you would expect.
Do you like traditional kitchen designs or something more modern? Do you need new appliances? New lighting? And consider what would work with the styles in the rest of your home.
Our designers will guide you at the crucial planning stage, create a great design and make sure your kitchen not only looks stunning, but performs the functions you need from it successfully.
It’s all in the planning…
Once your design is agreed a detailed technical plan is drawn up and every aspect of the installation is taken into consideration. We carry out a full pre-fit technical survey to make sure everything fits as it should. Electrical sockets are noted, gas pipes, water pipes, waste outlets. Room heights and alcoves are measured as well as pipe boxed and angles of walls. Nothing is left to chance. We even make sure all the materials and appliances will be able to fit through your doors and into your kitchen!
Hand crafted quality.
Once everything is double checked by our surveyor, your project manager will take time to carefully order all the individual components to make up your kitchen. He’ll order the kitchen units from own north-west based manufacturing facility.
There, our experienced time-served craftsmen use the finest materials to create a truly superior product; designed to last for many, many years. Each and every cabinet is hand built to order and to your exact requirements.
Perfectly installed to the highest standards…
Very soon the big day arrives and our installation team take over. Fully trained and highly experienced, our fitters will work as quickly and cleanly as possible. We try to minimise the disruption to your home and lives at all times. Always polite and courteous, every fitter takes pride in their work – ensuring your project will be finished to the very highest standards possible.
If any snags along the way, they are quickly dealt with between your installers and your project manager. You can relax and enjoy the experience of having professionals working in your home.
Full after sales back up.
We make sure you are totally satisfied with the work we do. Our fitters will go through a full check list of the work with you before signing off their work. Then when they’re finished, our support team will get in touch just to make sure you’re still 100% happy with everything. Only once we know this will we sign the work off, completing the project and commencing your Mastercraft guarantee period.